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  1. Moodle
  2. MDL-84240

Student/User experience with a bad link

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    • Icon: Improvement Improvement
    • Resolution: Duplicate
    • Icon: Minor Minor
    • None
    • 4.5
    • Usability
    • None
    • MOODLE_405_STABLE

      Hello Awesome Moodle team,

      When a user goes to a bad/outdated link, the 405 error page links them to "More information about this error" http://docs.moodle.org/405/en_us/error/moodle/invalidrecord

      This causes support issues when overwhelmed students without the tech comfort can't get back on track. When I had my own install, I customized the language file to show text directing students back to the 'my courses' page to work around this front-end-user-experience challenge, and hid the doc.moodle link with a period below the instructional text.

      For the next year or so, I am using Moodle cloud and do not have access to customize the language file strings. What is the best practice or is a new 404-like page available to activate? If this is intended behavior, I think it would be a better user experience to remove links sending students to advanced Moodle and Cron info.

      In this example, this course number no longer exists and I want everyone with the link to be invited back to the home or 'my courses' page.

       

       

      This was my previous solution when I had access to the language strings:

       

       

        1. 405-errorlink.jpg
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        2. 405-errorpage.jpg
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        3. languagefile-workaround.jpg
          languagefile-workaround.jpg
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            Unassigned Unassigned
            jkolbet Jay Kolbet-Clausell
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              Created:
              Updated:
              Resolved:

                Error rendering 'clockify-timesheets-time-tracking-reports:timer-sidebar'. Please contact your Jira administrators.