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  1. Moodle
  2. MDL-73447

Accented characters (UTF-8) in personal messages are incorrectly rendered in email forwards

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    • Icon: Bug Bug
    • Resolution: Duplicate
    • Icon: Major Major
    • None
    • 3.9.11, 3.11.4
    • Email, Messages
    • None
    • MOODLE_311_STABLE, MOODLE_39_STABLE

      As mentioned in this discussion, personal messages containing international accented characters (with diacritics, UTF-8 encoded) do NOT carry over correctly to the forwarded email copies of these messages.

      Moodle's internal messages interface displays such messages correctly; however, forwarded email copies look corrupted (unencoded?).

      I have tested these languages: Polish and French. I have added screenshots of the test examples tested.

      I have tested directly Moodle versions: 3.9.8 and 3.11.1 (the MoodleCloud site I administer).

      The bug does not affect Moodle 3.6.10.

      Interestingly, the problems appears to ONLY concern the typed contents of personal messages - NOT notifications about Insights or forwards from subscribed forums.  Also the email test message sends correctly. So this file outputs what it should /admin/testoutgoingmailconf.php  , and the Polish language string "testoutgoingmailconf_message" is rendered correctly in the forwarded email of the test message.

        1. 1a_Polish_message_original.png
          13 kB
          Przemek Kaszubski
        2. 1b_Polish_message_rendered_badly_in_email.png
          21 kB
          Przemek Kaszubski
        3. 2a_French_message_original.png
          14 kB
          Przemek Kaszubski
        4. 2b_French_message_rendered_badly_in_forwarded_email.png
          17 kB
          Przemek Kaszubski
        5. Screenshot from 2022-01-04 11-30-28.png
          24 kB
          Ilya Tregubov
        6. 2022-01-04 , 10_53_16 - Mail - Przemysław Kaszubski - Outlook — Mozilla Firefox.png
          2 kB
          Przemek Kaszubski

            Unassigned Unassigned
            pmk Przemek Kaszubski
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              Created:
              Updated:
              Resolved:

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