Prerequisite A site with at least two users. 'Allow site-wide messaging' enabled. You can enable this feature in Site Administration > Advanced features (Allow site-wide messaging). Or you can define this feature in your config.php adding this line: $CFG->messagingallusers=true; Please, purge the caches of your Moodle. You can purge the caches in Site Administration > Development > Purge caches. Or you can do using command line from your Moodle directory: $php admin/cli/purge_caches.php Test 1. Search for a user and click on their name. Click on '...' in the top right and select info. Confirm clicking on their picture takes you to their profile.