Now (23/10/07) that OU tutors are allowed to see hidden grades there remains one category of staff that we will use the 'Hidden grades' setting for, these are our Helpdesk staff. The queries that these staff get are primarily concerned with whether or not results have been correctly logged. Helpdesk staff do not require averages to see how well, or not, a student is proceeding; such queries will be dealt with by tutors.

In the attached screenshot the average for the hidden grades (at 'A') is already shown as ''. We are now saying that the entries at 'B' and 'C' should also be ''. And we concluded that the whole bottom row titled 'Overall average' could be removed.